Gym Operations Team Lead - Member Experience

Baseline Fitness; Bismarck (ND); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Planet Fitness - PF Baseline Fitness in the United States is seeking a Team Lead to support gym operations and deliver a positive member experience.

You will help train staff, oversee member services, and handle front desk duties including calls, sign-ups, cancellations, and tours. This is a full-time supervisory role with opportunities to contribute to marketing, inventory, and a collaborative team.

Qualifikationen

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Aufgaben

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Front desk tasks include answering calls, taking information calls, member check-ins, sign-ups, cancellations, and updating accounts; provide gym tours.
• Assist with team member management and backup support to Club Manager.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts and training on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Kenntnisse

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Jobbeschreibung

Planet Fitness - PF Baseline Fitness in the United States is seeking a Team Lead to support gym operations and deliver a positive member experience.

You will help train staff, oversee member services, and handle front desk duties including calls, sign-ups, cancellations, and tours. This is a full-time supervisory role with opportunities to contribute to marketing, inventory, and a collaborative team.