Gym Operations Team Lead

ComForCare Home Care (Raleigh, NC); Denver (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free Membership for self and family

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness in the Denver area is seeking a Team Lead to oversee daily gym operations and ensure a superior member experience. You will supervise front-d desk activities, assist in staff training, and support the Club Manager in daily tasks to maintain smooth operations.

The role requires strong customer service, leadership, and communication skills, with a focus on delivering friendly, professional service and maintaining cleanliness and a positive environment for

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Handle front desk tasks such as answering calls, taking information, and assisting with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Greet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Support Club Manager with team management and backup as needed.
• Ensure adherence to company policies and procedures.
• Help maintain a positive club image and oversee gym cleanliness and appearance.
• Assist marketing efforts and ensure staff are trained on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in the Denver area is seeking a Team Lead to oversee daily gym operations and ensure a superior member experience. You will supervise front-d desk activities, assist in staff training, and support the Club Manager in daily tasks to maintain smooth operations.

The role requires strong customer service, leadership, and communication skills, with a focus on delivering friendly, professional service and maintaining cleanliness and a positive environment for