Gym Operations Team Lead

ComForCare Home Care (Raleigh, NC)

Denver (CO)

On-site

USD 38,000 - 52,000

Full time

8 days ago
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Benefits offered by this job

Free Membership for self and family
Health, Dental and Vision Insurance
Advancement Opportunities
Employee Appreciation Program
Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness in the Denver area is seeking a Team Lead to oversee daily gym operations and ensure a superior member experience. You will supervise front-d desk activities, assist in staff training, and support the Club Manager in daily tasks to maintain smooth operations.

The role requires strong customer service, leadership, and communication skills, with a focus on delivering friendly, professional service and maintaining cleanliness and a positive environment for

Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

Responsibilities

  • Assist in training and developing staff.
  • Assist in member service oversight making sure all staff provide great customer experience.
  • Handle front desk tasks such as answering calls, taking information, and assisting with questions.
  • Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
  • Greet potential members and provide gym tours.
  • Facilitate member service issues and questions.
  • Support Club Manager with team management and backup as needed.
  • Ensure adherence to company policies and procedures.
  • Help maintain a positive club image and oversee gym cleanliness and appearance.
  • Assist marketing efforts and ensure staff are trained on promotions.
  • Assist in ordering supplies, keeping inventory and tracking reports.

Skills

Customer service
Communication
Leadership
Problem solving
Listening
Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in the Denver area is seeking a Team Lead to oversee daily gym operations and ensure a superior member experience. You will supervise front-d desk activities, assist in staff training, and support the Club Manager in daily tasks to maintain smooth operations.

The role requires strong customer service, leadership, and communication skills, with a focus on delivering friendly, professional service and maintaining cleanliness and a positive environment for

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