Gym Operations & Member Experience Leader

Paycom - ATS; Saint Paul (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership for self and one 1

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Pet Insurance

HSA

Job summary

Paycom - ATS is seeking a gym operations assistant to oversee daily front desk tasks and member experience at our facility in Saint Paul, MN. You will assist in training staff, handle member sign-ups, cancellations, and updates, and provide engaging tours to potential members.

Responsibilities include supporting the Club Manager, ensuring cleanliness, and aiding in marketing efforts and inventory control. The role requires excellent customer service, strong communication, and reliability.

Qualifications

• Customer service experience and strong communication skills.
• Ability to train and lead staff.
• Able to handle front desk duties and member inquiries.
• Physical ability to lift up to 50 lbs.
• Honesty and solid work ethic.
• Strong organizational skills.
• Proficient with basic computer tasks.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Handle front desk tasks: phones, info calls.
• Assist with member sign-ups, cancellations, updates.
• Provide gym tours to potential members.
• Support Club Manager and maintain cleanliness/appearance.
• Assist with marketing and inventory control.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Team leadership

Organizational skills

Front desk duties

Job description

Paycom - ATS is seeking a gym operations assistant to oversee daily front desk tasks and member experience at our facility in Saint Paul, MN. You will assist in training staff, handle member sign-ups, cancellations, and updates, and provide engaging tours to potential members.

Responsibilities include supporting the Club Manager, ensuring cleanliness, and aiding in marketing efforts and inventory control. The role requires excellent customer service, strong communication, and reliability.