Gym Operations & Member Experience Manager

Paycom - ATS; White Bear Lake (MN); On-site; USD 44,000 - 54,000; Full time

Job summary

Paycom - ATS in White Bear Lake, MN 55110 is seeking a full-time Gym Operations Manager to oversee daily gym operations and ensure a positive member experience. This on-site role focuses on leadership, payroll handling, and delivering excellent service to members.

You will recruit, hire, train, and supervise staff, manage front desk activities, and coordinate marketing efforts while maintaining cleanliness and professional appearance of the facility.

Qualifications

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight ensuring a great customer experience.
• Front desk tasks and member tours.
• Address member service issues and questions.
• Ensure opening/closing of the gym.
• Oversee cleanliness and gym appearance and daily cleaning.
• Process weekly employee payroll.
• Support marketing efforts and staff awareness of campaigns.
• Authorize expenditures and daily bank deposits.
• Prepare new hire forms and coordinate with regional manager.
• Provide backup support for staff absences.

Skills

Customer service skills

Communication

Leadership

Staff supervision

Basic computer skills

Education

High school diploma

Job description

Paycom - ATS in White Bear Lake, MN 55110 is seeking a full-time Gym Operations Manager to oversee daily gym operations and ensure a positive member experience. This on-site role focuses on leadership, payroll handling, and delivering excellent service to members.

You will recruit, hire, train, and supervise staff, manage front desk activities, and coordinate marketing efforts while maintaining cleanliness and professional appearance of the facility.