Gym Operations & Member Experience Lead

Paycom - ATS; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Paycom - ATS in Davenport, IA is seeking a Club Operations Assistant to help oversee gym operations and ensure a positive member experience. The role involves front desk duties, answering calls, assisting with member check-ins, sign-ups, cancellations, and updating accounts, plus tours for potential members.

You will support training staff, help maintain cleanliness and appearance, back up the Club Manager, assist with marketing promotions, ordering supplies, inventory and reporting, and

Qualifications

• Strong customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to train and support staff.
• Experience in a front desk or member-facing role.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Front desk duties: answer calls politely and help with questions.
• Process member check-ins, sign-ups, cancellations, and update accounts.
• Greet potential members and provide club tours.
• Support Club Manager with daily operations and marketing.

Skills

Customer service

Communication

Leadership

Problem solving

Tools

Computer proficiency

Job description

Paycom - ATS in Davenport, IA is seeking a Club Operations Assistant to help oversee gym operations and ensure a positive member experience. The role involves front desk duties, answering calls, assisting with member check-ins, sign-ups, cancellations, and updating accounts, plus tours for potential members.

You will support training staff, help maintain cleanliness and appearance, back up the Club Manager, assist with marketing promotions, ordering supplies, inventory and reporting, and