Gym Operations & Member Experience Lead

Baseline Fitness; Shakopee (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Membership for self and one},{

Job summary

Baseline Fitness, a Planet Fitness franchise location in Shakopee, MN, seeks a Team Lead to support gym operations and ensure an exceptional member experience. You will train staff, oversee member services, and handle essential front desk duties including inquiries, sign-ups, cancellations, and account updates.

The role emphasizes staff leadership, policy compliance, marketing coordination, and maintaining a positive club image, with opportunities to contribute to operation improvements.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks: answering phone calls, taking info calls, member check-ins, sign-ups and updating member information.
• Assist with team member management and provide backup support to Club Manager as needed.

Skills

Customer service

Communication

Leadership

Organization

Basic computer skills

Job description

Baseline Fitness, a Planet Fitness franchise location in Shakopee, MN, seeks a Team Lead to support gym operations and ensure an exceptional member experience. You will train staff, oversee member services, and handle essential front desk duties including inquiries, sign-ups, cancellations, and account updates.

The role emphasizes staff leadership, policy compliance, marketing coordination, and maintaining a positive club image, with opportunities to contribute to operation improvements.