Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Castle Rock (CO); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Advancement Opportunities

Dollars for Scholars Program

Descrizione del lavoro

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensuring a positive member experience. This role reports to the Club Manager and is full-time and non-exempt.

Key duties include training staff, supervising front desk tasks, guiding member check-ins and tours, and supporting marketing and inventory efforts to maintain a welcoming club image.

Competenze

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Mansioni

• Assist in training and developing staff.
• Assist in member service oversight ensuring excellent customer experience.
• Front desk tasks: answer calls, take information calls, assist member check-ins, sign-ups, cancellations, update accounts.
• Give gym tours and assist with member service issues.

Conoscenze

Customer Service

Communication

Leadership

Organizational Skills

Basic Computer Proficiency

Descrizione del lavoro

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensuring a positive member experience. This role reports to the Club Manager and is full-time and non-exempt.

Key duties include training staff, supervising front desk tasks, guiding member check-ins and tours, and supporting marketing and inventory efforts to maintain a welcoming club image.