Member Experience Lead & Front Desk Coach

ComForCare Home Care (Raleigh, NC); Santa Paula (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free membership for self + 1 family

Health, dental & vision insurance

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Santa Paula, CA is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk tasks, handle member check-ins, tours, questions, and back up the Club Manager.

The role requires strong customer service, leadership and communication. This is a full-time, non-exempt position with opportunities for advancement and benefits such as health insurance and free membership for you and a family

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Assist in training and developing staff.
• Oversee member service and ensure great customer experience.
• Perform front desk tasks and handle phone inquiries.
• Support Club Manager and team operations.
• Ensure compliance with company policies and maintain club image.
• Assist marketing efforts and inventory of supplies.
• Maintain cleanliness and gym appearance.
• Provide backup support to management.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem solving

Tools

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Santa Paula, CA is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk tasks, handle member check-ins, tours, questions, and back up the Club Manager.

The role requires strong customer service, leadership and communication. This is a full-time, non-exempt position with opportunities for advancement and benefits such as health insurance and free membership for you and a family