Gym Club Manager - Lead Team, Elevate Member Experience

Baseline Fitness; Santa Paula (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Free Membership for self and oneFamily

Job summary

Planet Fitness - PF Baseline Fitness in Santa Paula, CA is seeking a full-time Gym Manager to oversee daily operations, greet members, supervise staff, and ensure an exceptional member experience while driving club performance.

You will recruit and train team members, manage front desk duties, coordinate onboarding in Paycom, and uphold policies. This role requires leadership, strong communication, and a dedication to the Judgement Free Zone.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service at all times.
• Front desk tasks: greeting members, gym tours, handling service issues.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet standards.
• Ensure opening/closing of the gym is prompt.
• Train staff on current marketing promotions.
• Complete onboarding in Paycom for new hires.
• Keep club open and staffed during all business hours.
• Adhere to company policies and procedures.
• Order supplies and track inventory.
• Deliver exceptional customer service and effective communication.
• Listen actively and resolve problems with empathy and collaboration.
• Demonstrate diplomacy and professional communication.

Skills

Leadership

Customer service

Team supervision

Staff training

Scheduling

Tools

Paycom

Job description

Planet Fitness - PF Baseline Fitness in Santa Paula, CA is seeking a full-time Gym Manager to oversee daily operations, greet members, supervise staff, and ensure an exceptional member experience while driving club performance.

You will recruit and train team members, manage front desk duties, coordinate onboarding in Paycom, and uphold policies. This role requires leadership, strong communication, and a dedication to the Judgement Free Zone.