Gym Operations & Member Experience Lead

Baseline Fitness; Hesperia (CA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Hesperia, CA is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will help train staff, supervise front desk efforts, and assist the Club Manager as needed.

This full-time supervisory role requires strong customer service, clear communication, and the ability to manage schedules, tours, sign-ups, and member inquiries while upholding brand standards and safety policies.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls.
• Assist in member check-ins, sign-ups, cancellations, and updating member account information.
• Great/meet potential members and provide gym tour.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Skills

Customer service

Leadership

Communication

Basic computer

Job description

Planet Fitness - PF Baseline Fitness in Hesperia, CA is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will help train staff, supervise front desk efforts, and assist the Club Manager as needed.

This full-time supervisory role requires strong customer service, clear communication, and the ability to manage schedules, tours, sign-ups, and member inquiries while upholding brand standards and safety policies.