Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Lakewood (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a Gym Operations Supervisor to oversee daily club operations and ensure an outstanding member experience. You will recruit, hire, train, and supervise staff, handle front desk tasks, and lead tours for potential members.

Responsible for opening/closing, cleanliness, and coordinating payroll and marketing initiatives. The role emphasizes strong customer service, leadership, and problem-solving skills to maintain a welcoming, efficient club environment

Qualifications

• High school diploma required; supervisory experience preferred.
• Strong customer service skills with ability to handle member concerns.
• Excellent communication and leadership abilities for staff and operations.
• Demonstrated problem-solving and conflict-resolution capabilities.

Responsibilities

• Oversee gym operations to ensure a positive member experience and financial success.
• Recruit, hire, train, schedule and supervise staff.
• Manage front desk tasks and member tours; address service issues promptly.
• Ensure opening/closing procedures and gym cleanliness; payroll processing weekly.
• Support marketing efforts and communicate campaigns to staff; monitor expenditures.
• Provide backup coverage for staff absences and assist regional management as needed.

Skills

Customer service

Leadership

Supervisory experience

Communication

Problem solving

Education

High school diploma

Tools

POS

Excel

Job description

Planet Fitness - Baseline Fitness is seeking a Gym Operations Supervisor to oversee daily club operations and ensure an outstanding member experience. You will recruit, hire, train, and supervise staff, handle front desk tasks, and lead tours for potential members.

Responsible for opening/closing, cleanliness, and coordinating payroll and marketing initiatives. The role emphasizes strong customer service, leadership, and problem-solving skills to maintain a welcoming, efficient club environment