Gym Operations & Member Experience Lead

Planet Fitness - PF Baseline Fitness; Minot (ND); Vor Ort; USD 31.000 - 48.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Health insurance

Dental insurance

Flexible schedule

Free food & snacks

Training & development

Employee discounts

Dollars for Scholars Program

Advancement Opportunities

Zusammenfassung

Planet Fitness - PF Baseline Fitness in Minot, ND is seeking a Team Lead to assist in gym operations and ensure a positive member experience.

Responsibilities include training staff, supervising member service, front desk duties (phone, sign-ups, check-ins, tours), and supporting the Club Manager with daily operations. This full-time role emphasizes customer service, leadership, and policy adherence, with room for advancement.

Qualifikationen

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Aufgaben

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Front desk duties: answer calls politely, take info calls, assist in member check-ins, sign-ups, cancellations, update member accounts, give gym tours.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts and train staff on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Kenntnisse

Honesty

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Jobbeschreibung

Planet Fitness - PF Baseline Fitness in Minot, ND is seeking a Team Lead to assist in gym operations and ensure a positive member experience.

Responsibilities include training staff, supervising member service, front desk duties (phone, sign-ups, check-ins, tours), and supporting the Club Manager with daily operations. This full-time role emphasizes customer service, leadership, and policy adherence, with room for advancement.