Gym Operations Lead: Elevate Member Experience & Team

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness PF Baseline Fitness in Fargo, ND seeks an Assistant Manager to help oversee gym operations and deliver a exceptional, judgment-free member experience while driving financial success. You will support recruiting, training, and supervising staff, manage front desk activities, and ensure high service standards.

Responsibilities include assisting with scheduling, member tours, issue resolution, and maintaining facility cleanliness.

Qualifications

• Superior customer service skills, preferably in fitness.
• Experience as Member Service Representative at Planet Fitness.
• Strong supervisory, diplomacy and listening abilities.
• Basic computer proficiency with Microsoft Office.
• CPR certification and high school diploma/GED.

Responsibilities

• Recruit, hire, train, and develop a high-performing staff.
• Maintain welcoming atmosphere and exceptional customer service.
• Back up Club Manager and supervise staff.
• Schedule and supervise staff.
• Oversee front desk operations and member check-in.
• Address member questions and resolve issues.
• Ensure facility cleanliness and supplies management.
• Track weekly, monthly, and annual statistics.
• Provide coverage for staff absences.
• Assist with tours for prospective members.

Skills

Customer service

Supervisory skills

Diplomacy

Listening skills

Microsoft Office

Energetic

Problem-solving

CPR Certification

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Planet Fitness PF Baseline Fitness in Fargo, ND seeks an Assistant Manager to help oversee gym operations and deliver a exceptional, judgment-free member experience while driving financial success. You will support recruiting, training, and supervising staff, manage front desk activities, and ensure high service standards.

Responsibilities include assisting with scheduling, member tours, issue resolution, and maintaining facility cleanliness.