Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness – PF Baseline Fitness in Fargo, ND is seeking a proactive Team Lead to help oversee gym operations and ensure a positive member experience. This full-time role will involve front desk tasks, member tours, and supporting the Club Manager.

Responsibilities include promoting customer service excellence, assisting with marketing efforts, managing supplies, and driving staff training to uphold Planet Fitness standards. Advancement opportunities exist within the manager pipeline.

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in member service oversight ensuring great customer experience.
• Front desk tasks and greeting/ gym tours.
• Provide backup to Club Manager as needed.
• Assist in marketing efforts and promotions.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Tools

Computer basics

Job description

Planet Fitness – PF Baseline Fitness in Fargo, ND is seeking a proactive Team Lead to help oversee gym operations and ensure a positive member experience. This full-time role will involve front desk tasks, member tours, and supporting the Club Manager.

Responsibilities include promoting customer service excellence, assisting with marketing efforts, managing supplies, and driving staff training to uphold Planet Fitness standards. Advancement opportunities exist within the manager pipeline.