Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Longmont (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free gym membership for self and one

Health, dental and vision insurance

Short term disability insurance

Voluntary life insurance

Pet insurance

HSA

Job summary

Planet Fitness - Baseline Fitness in Longmont, CO seeks a role to assist in overseeing gym operations and ensuring a positive member experience. You will support front desk tasks, member sign-ups, check-ins, and tours, while backing the Club Manager in staff development and daily operations.

Essential duties include answering calls, maintaining cleanliness, and aiding marketing efforts. A friendly, service-oriented attitude is required to help create a welcoming gym environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight for positive experience.
• Answer phone calls politely to assist questions or concerns.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Provide gym tours to potential members.
• Support Club Manager with team management and reporting.
• Ensure adherence to company policies and maintain a positive club image.
• Assist cleanliness and appearance of the gym.
• Assist in marketing efforts and promotions.
• Assist with ordering supplies and inventory tracking.

Skills

Customer service

Communication

Leadership

Problem solving

Teamwork

Job description

Planet Fitness - Baseline Fitness in Longmont, CO seeks a role to assist in overseeing gym operations and ensuring a positive member experience. You will support front desk tasks, member sign-ups, check-ins, and tours, while backing the Club Manager in staff development and daily operations.

Essential duties include answering calls, maintaining cleanliness, and aiding marketing efforts. A friendly, service-oriented attitude is required to help create a welcoming gym environment.