Gym Member Experience Lead

Planet Fitness - PF Baseline Fitness; Arvada (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Training & development

Vision insurance

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Tuition assistance

Job summary

Planet Fitness - PF Baseline Fitness in Arvada, CO is seeking a Team Lead to support gym operations and ensure a positive member experience.

You will train staff, oversee front desk activities, facilitate member check-ins and tours, and maintain a clean, welcoming club environment. This full-time role emphasizes customer service, leadership, and adherence to policies while supporting the Club Manager.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks: Answering phone calls, taking info calls, assisting in member check-ins, sign-ups, cancellations, and updating member accounts; provide gym tours.
• Assist to facility member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts and training on current promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Skills

Customer service

Communication

Leadership

Organization

Honesty

Computer basics

Job description

Planet Fitness - PF Baseline Fitness in Arvada, CO is seeking a Team Lead to support gym operations and ensure a positive member experience.

You will train staff, oversee front desk activities, facilitate member check-ins and tours, and maintain a clean, welcoming club environment. This full-time role emphasizes customer service, leadership, and adherence to policies while supporting the Club Manager.