Gym Operations & Member Experience Lead

Planet Fitness; Longmont (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Longmont, CO is seeking a Front Desk/Member Services Associate to help oversee gym operations and deliver a positive member experience. You will train staff, support front desk tasks, and assist with member check-ins, sign-ups, and tours.

The role emphasizes strong communication, reliability, and teamwork with responsibilities across customer service, marketing support, and maintaining a welcoming gym environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk duties: answer calls, take information, assist member check-ins and sign-ups.
• Provide gym tours and greet potential members.
• Support marketing promotions and ensure team awareness.
• Order supplies, track inventory, and prepare reports.
• Help maintain gym cleanliness and positive image.

Skills

Customer service

Communication

Leadership

Basic computer skills

Job description

Planet Fitness in Longmont, CO is seeking a Front Desk/Member Services Associate to help oversee gym operations and deliver a positive member experience. You will train staff, support front desk tasks, and assist with member check-ins, sign-ups, and tours.

The role emphasizes strong communication, reliability, and teamwork with responsibilities across customer service, marketing support, and maintaining a welcoming gym environment.