Gym Member Experience Lead

Planet Fitness - Baseline Fitness; Littleton (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Dental insurance

Vision insurance

Short-term disability

Scholarship program

Job summary

Planet Fitness - Baseline Fitness in Littleton, CO is seeking an assistant to oversee gym operations and ensure a positive member experience. You will support the Club Manager, train staff, and participate in front desk activities such as answering calls, helping with sign-ups, and guiding tours.

The role emphasizes customer service, teamwork, and maintaining a welcoming gym environment. Benefits include a free gym membership for you and a family member, plus health and other insurance options.

Qualifications

• Customer service orientation and ability to engage with members and coworkers.
• Strong communication skills and ability to clearly convey information.
• Leadership and teamwork to support staff and club operations.
• Excellent listening and problem-solving abilities to resolve member concerns.
• Diplomacy and tact in all interactions with members and staff.
• Good organizational skills and attention to detail.

Responsibilities

• Assist in training and developing staff.
• Oversee front desk tasks including answering calls and assisting with inquiries.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Give gym tours and meet potential members.
• Support Club Manager with staff management and daily operations.
• Ensure adherence to company policies and maintain a positive club image.
• Assist in cleanliness and presentation of the gym and promotion of current marketing.
• Help with supplies, inventory, and reporting as needed.

Skills

Customer service

Communication

Leadership

Teamwork

Problem solving

Diplomacy

Organization

Phone etiquette

Front desk

Tools

MS Office

POS system

Job description

Planet Fitness - Baseline Fitness in Littleton, CO is seeking an assistant to oversee gym operations and ensure a positive member experience. You will support the Club Manager, train staff, and participate in front desk activities such as answering calls, helping with sign-ups, and guiding tours.

The role emphasizes customer service, teamwork, and maintaining a welcoming gym environment. Benefits include a free gym membership for you and a family member, plus health and other insurance options.