Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Lakewood (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Pet Insurance

Career Growth

Voluntary Life

HSA

Job summary

Planet Fitness - Baseline Fitness in Lakewood, CO seeks a front desk supervisor to help oversee gym operations and ensure a positive member experience. You will train and support staff, manage member check-ins, sign-ups, cancellations, and respond to inquiries with a friendly, professional demeanor.

This role involves marketing support, inventory, and maintaining a clean, welcoming club image, with backup for the Club Manager as needed.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Ability to communicate clearly with members and staff.
• Strong problem-solving and conflict-resolution skills.
• Able to multitask and stay organized during busy shifts.

Responsibilities

• Assist in training and developing staff.
• Oversee member service and ensure a positive experience.
• Handle front desk tasks: calls, sign-ups, cancellations.
• Support check-ins, tours, and member account updates.
• Aid in marketing efforts and promo promotions.
• Order supplies and track inventory.
• Maintain club cleanliness and appearance.
• Provide backup to Club Manager as needed.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Leadership

Job description

Planet Fitness - Baseline Fitness in Lakewood, CO seeks a front desk supervisor to help oversee gym operations and ensure a positive member experience. You will train and support staff, manage member check-ins, sign-ups, cancellations, and respond to inquiries with a friendly, professional demeanor.

This role involves marketing support, inventory, and maintaining a clean, welcoming club image, with backup for the Club Manager as needed.