Gym Operations Lead & Member Experience Coach

Planet Fitness - Baseline Fitness; Grand Junction (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Gym Membership (self + 1 family)

Health, Dental, Vision Insurance

Short Term Disability

Job summary

Planet Fitness - Baseline Fitness in Grand Junction, CO is seeking a team-focused staff assistant to help oversee gym operations and deliver a positive member experience. You will handle front desk tasks, assist with member check-ins, sign-ups, cancellations, and answer questions with a friendly, professional demeanor.

The role supports training and developing staff, maintaining cleanliness and appearance, and coordinating basic marketing efforts and inventory.

Qualifications

• Experience in front desk or customer service roles.
• Strong communication and organizational skills.
• Ability to maintain professionalism with members.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answering phone calls, taking information calls.
• Assist with member check-ins, sign-ups, cancellations, updating member accounts.
• Give gym tours to potential members.
• Support Club Manager and assist with marketing efforts.
• Ensure adherence to all company policies and procedures.
• Help maintain cleanliness and appearance of the gym.
• Assist with ordering supplies and inventory tracking.

Skills

Customer service

Communication

Problem solving

Leadership

Job description

Planet Fitness - Baseline Fitness in Grand Junction, CO is seeking a team-focused staff assistant to help oversee gym operations and deliver a positive member experience. You will handle front desk tasks, assist with member check-ins, sign-ups, cancellations, and answer questions with a friendly, professional demeanor.

The role supports training and developing staff, maintaining cleanliness and appearance, and coordinating basic marketing efforts and inventory.