Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Colorado Springs (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Job summary

Planet Fitness - PF Baseline Fitness in Colorado Springs is seeking a Team Lead to help oversee gym operations and ensure a positive member experience.

You will assist in training staff, manage front desk tasks, support the Club Manager, and help promote current marketing promotions while maintaining policy compliance.

This full-time supervisory role emphasizes customer service, communication, and leadership to create a welcoming, well-organized club.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills required.
• Strong communication, organizational and leadership skills expected.
• Basic computer proficiency required.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Lead front desk tasks and handle calls, sign-ups, cancellations, and account updates.
• Support Club Manager with team management and operations.
• Ensure adherence to company policies and maintain a positive club image.
• Oversee cleanliness and appearance of the gym and assist marketing efforts.

Skills

Honesty and good work ethic

Customer service skills

Communication and leadership

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Colorado Springs is seeking a Team Lead to help oversee gym operations and ensure a positive member experience.

You will assist in training staff, manage front desk tasks, support the Club Manager, and help promote current marketing promotions while maintaining policy compliance.

This full-time supervisory role emphasizes customer service, communication, and leadership to create a welcoming, well-organized club.