Gym Operations Lead — Member Experience & Team Coach

ComForCare Home Care (Raleigh, NC); Coachella (CA); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Job summary

Planet Fitness is seeking a Team Lead to assist in overseeing gym operations and deliver a superior member experience at PF Baseline Fitness. You will supervise front-desk activities, support staff training, and ensure adherence to all policies while maintaining a welcoming club environment.

As a supervisor, you will help manage member sign-ups, tours, and issue resolution, coordinate with the Club Manager, and contribute to ongoing marketing and inventory tasks.

Qualifications

• Minimum qualifications: honesty and a strong work ethic.
• Excellent customer service and communication skills.
• Strong leadership and organizational abilities.
• Basic computer proficiency for daily tasks.

Responsibilities

• Assist in training and developing staff.
• Oversee front desk and ensure a positive member experience.
• Handle member sign-ups, tours, and inquiries.
• Support club manager and coordinate daily operations.
• Help manage marketing promotions and inventory tracking.
• Provide backup support to ensure smooth gym operations.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer skills

Tools

POS/Front desk systems

Job description

Planet Fitness is seeking a Team Lead to assist in overseeing gym operations and deliver a superior member experience at PF Baseline Fitness. You will supervise front-desk activities, support staff training, and ensure adherence to all policies while maintaining a welcoming club environment.

As a supervisor, you will help manage member sign-ups, tours, and issue resolution, coordinate with the Club Manager, and contribute to ongoing marketing and inventory tasks.