Club Operations Lead — Gym & Member Experience

Planet Fitness - Baseline Fitness; BLOOMINGTON (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a Gym Operations Supervisor to oversee daily operations, lead front desk tasks, conduct gym tours for prospective members, and ensure an exceptional member experience. You will supervise staff, coordinate schedules, and maintain cleanliness and safety standards.

The role includes payroll processing, supporting marketing efforts, and handling small expenditures as needed.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication and leadership abilities.
• Basic computer proficiency.
• Ability to stand/walk for most of the shift and lift up to 50 lbs.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure excellent member service and customer experience.
• Lead front desk activities, greet potential members, and conduct gym tours.
• Resolve member service issues and questions.
• Ensure opening/closing of gym and maintain cleanliness.
• Process weekly employee payroll.
• Manage marketing efforts and communicate campaigns to staff.
• Authorize expenditures and perform daily bank deposits.
• Prepare new hire forms and submit to regional manager.
• Provide backup support when staff are out due to illness.

Skills

Customer service

Communication

Leadership

Organizational skills

Supervisory experience

Problem solving

Education

High school diploma

Job description

Planet Fitness - Baseline Fitness is seeking a Gym Operations Supervisor to oversee daily operations, lead front desk tasks, conduct gym tours for prospective members, and ensure an exceptional member experience. You will supervise staff, coordinate schedules, and maintain cleanliness and safety standards.

The role includes payroll processing, supporting marketing efforts, and handling small expenditures as needed.