Gym Operations Manager — Elevate Member Experience

EōS Fitness; Spring Valley (NV); Sur place; USD 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Free membership for you and plus one

Group Health, dental, vision, and life

401(k) + Company matching

Daily Pay offered

Sophia Learning

Employee referral program

Discounted Personal Training and merch

VIP team culture and development

Résumé du poste

EōS Fitness is seeking an Operations Manager to lead the Service team and drive operational excellence across the gym. You will oversee member interactions, revenue tracking, retail and member-fee compliance, and partner with Sales, Fitness, Facilities and Marketing teams to elevate gym performance and uphold brand standards.

You will hire, train, schedule, and supervise front desk, kids club, and janitorial staff, ensuring a top-tier member experience and strict safety adherence.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• And, of course, someone who embraces our Core Values!

Responsabilités

• Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Connaissances

Operations management

Customer service

Communication skills

Time management

Team leadership

Problem solving

MS Office

Outils

MS Office

Description du poste

EōS Fitness is seeking an Operations Manager to lead the Service team and drive operational excellence across the gym. You will oversee member interactions, revenue tracking, retail and member-fee compliance, and partner with Sales, Fitness, Facilities and Marketing teams to elevate gym performance and uphold brand standards.

You will hire, train, schedule, and supervise front desk, kids club, and janitorial staff, ensuring a top-tier member experience and strict safety adherence.