Gym Operations Lead — Elevate Member Experience & Team

EōS Fitness; Las Vegas (NV); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free gym membership for you and a plus

401(k) + Company matching

Daily pay

Health, dental, vision

Vacation, holiday, and sick pay

Sophia Learning

Job summary

EōS Fitness is seeking an Operations Manager to lead the Service team and drive Operational Excellence across the gym. You will oversee customer service, revenue monitoring, retail, and member fees, ensuring cleanliness while upholding brand standards.

Reporting to the District Operations Manager, you will coach staff, hire and schedule, partner with Sales, Fitness, Facilities and Marketing, and respond to emergencies with calm, clear direction.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills, both verbally and in writing.
• Experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Embrace our Core Values!

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Skills

Communication skills

Customer service experience

Relationship building

Attention to detail

Time management

Organizational skills

Record-keeping

Job description

EōS Fitness is seeking an Operations Manager to lead the Service team and drive Operational Excellence across the gym. You will oversee customer service, revenue monitoring, retail, and member fees, ensuring cleanliness while upholding brand standards.

Reporting to the District Operations Manager, you will coach staff, hire and schedule, partner with Sales, Fitness, Facilities and Marketing, and respond to emergencies with calm, clear direction.