Gym Operations Lead: Member Experience & Team Coach

EōS Fitness; Tampa (FL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free membership for you and a family

Daily Pay

401(k) + Company matching

Health, dental, vision insurance

Employee referral program

Education growth options

Job summary

EōS Fitness in Tampa is seeking an Operations Manager to oversee the Service team and drive day-to-day operational excellence across the gym. You will lead staffing, train front desk and kids club, monitor revenue goals, manage retail and member inquiries, and ensure health and safety compliance while upholding brand standards.

Collaborate with Sales, Fitness, Facilities, and Marketing to improve performance and deliver an outstanding member experience.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills and ability to manage staff.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
• Hire, train, schedule, and supervise staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certificates, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Skills

Operations management

Customer service

Communication skills

Leadership

Job description

EōS Fitness in Tampa is seeking an Operations Manager to oversee the Service team and drive day-to-day operational excellence across the gym. You will lead staffing, train front desk and kids club, monitor revenue goals, manage retail and member inquiries, and ensure health and safety compliance while upholding brand standards.

Collaborate with Sales, Fitness, Facilities, and Marketing to improve performance and deliver an outstanding member experience.