Gym Operations Lead — Elevate Member Experience & Team

EōS Fitness; Henderson (NV); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Free membership for you and a family

Daily Pay offered

401(k) + Company matching

Group Health, dental, vision

Employee referral program

Sophia Learning education options

Job summary

EōS Fitness in Henderson, NV seeks an Operations Manager to lead the Service team, ensuring an elevated member experience and adherence to brand standards. The role collaborates with sales, fitness, facilities, and marketing to drive performance while managing routines from staffing to safety.

The successful candidate will coach staff, monitor revenue goals, manage retail and member fees, and uphold health and safety standards. CPR knowledge and background checks are required.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills, both verbally and in writing.
• Prior experience or strong interest in the fitness industry is a plus.
• Familiarity with company policies and SOPs; able to follow procedures.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and be the hub for information.
• Hiring, training, scheduling, and supervising staff including kids club, front desk, and janitorial.
• Communicate goals and procedures to staff clearly and effectively.
• Provide constructive feedback to staff on performance with clear examples.
• Ensure high-quality customer service and resolve member inquiries and concerns promptly.
• Ensure health and safety compliance and maintain certifications.
• Supervise facility cleanliness, equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing to improve gym performance.
• Monitor and order inventory such as equipment and retail products.
• Respond calmly to emergencies and keep staff and members informed.

Skills

Operations management

Communication skills

Customer service

Leadership

Time management

Team coordination

Job description

EōS Fitness in Henderson, NV seeks an Operations Manager to lead the Service team, ensuring an elevated member experience and adherence to brand standards. The role collaborates with sales, fitness, facilities, and marketing to drive performance while managing routines from staffing to safety.

The successful candidate will coach staff, monitor revenue goals, manage retail and member fees, and uphold health and safety standards. CPR knowledge and background checks are required.