Gym Operations Manager - Elevate Member Experience & Team

EōS Fitness; Las Vegas (NV); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free gym membership for employee and a

Discounted personal training

Employee referral program

Daily pay access

401(k) with company matching

Sophia Learning personal education

Job summary

EōS Fitness in Las Vegas is seeking an Operations Manager to lead the Service team and drive operational excellence across daily gym operations. You will oversee guest experiences, monitor revenue goals, manage retail and member fees compliance, and uphold brand standards.

The role emphasizes leading, training, and aligning with Sales, Fitness, Facilities and Marketing to improve gym performance. Must pass background check and CPR within 30 days of hire.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills, both verbal and written.
• CPR certification within 30 days of hire.
• Ability to bend routinely and lift more than 40 lbs.
• Familiarity with gym policies and SOPs.

Responsibilities

• Lead, coach, and train the Service team to create a great member experience.
• Hire, train, schedule, and supervise staff including front desk and janitorial.
• Communicate goals, expectations and procedures to staff.
• Provide feedback on performance with clear language.
• Address member concerns and manage inquiries promptly.
• Ensure health and safety compliance and certifications.
• Oversee facility maintenance and cleanliness.
• Collaborate with Sales, Fitness, Facilities and Marketing teams.
• Monitor inventory of fitness equipment, cleaning supplies, and retail products.
• Communicate calmly with staff during emergencies.

Skills

Operations management

Customer service

Communication

Team leadership

Job description

EōS Fitness in Las Vegas is seeking an Operations Manager to lead the Service team and drive operational excellence across daily gym operations. You will oversee guest experiences, monitor revenue goals, manage retail and member fees compliance, and uphold brand standards.

The role emphasizes leading, training, and aligning with Sales, Fitness, Facilities and Marketing to improve gym performance. Must pass background check and CPR within 30 days of hire.