Gym Operations Lead | Member Experience & Training

Planet Fitness - PF Baseline Fitness; Rosemount (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free Membership for self and family

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness in Rosemount, MN is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will support training staff, manage front desk duties, and assist the Club Manager in daily tasks.

The role emphasizes customer service, teamwork, and adherence to company policies. You will participate in member check-ins, tours, and marketing efforts, while helping maintain a clean, welcoming environment for members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Very involved in front desk related tasks: answering phone calls, taking info calls, assisting in member check-ins, sign-ups, cancellations, and updating member account information.
• Great/meet potential members and provide gym tours.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Job description

Planet Fitness - PF Baseline Fitness in Rosemount, MN is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will support training staff, manage front desk duties, and assist the Club Manager in daily tasks.

The role emphasizes customer service, teamwork, and adherence to company policies. You will participate in member check-ins, tours, and marketing efforts, while helping maintain a clean, welcoming environment for members and guests.