Gym Operations Lead - Member Experience & Front Desk

Baseline Fitness; Arvada (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

401(k)

Tuition assistance

Flexible schedule

Job summary

Baseline Fitness in Arvada, CO is seeking a Team Lead to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member services, and support front desk activities.

The role involves coaching, maintaining club appearance, supporting marketing efforts, inventory, and ensuring policy adherence. Join a team that values excellent customer service and the Judgement Free Zone culture.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Handle front desk tasks including answering calls, taking information calls, and updating member accounts.
• Greet potential members and provide gym tours.
• Support Club Manager and maintain adherence to company policies.
• Oversee cleanliness and appearance of the gym.
• Assist in marketing efforts and promotions training.
• Assist in ordering supplies, keeping inventory, and reporting.

Skills

Customer service

Leadership

Communication

Organizational skills

Computer skills

Honesty

Job description

Baseline Fitness in Arvada, CO is seeking a Team Lead to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member services, and support front desk activities.

The role involves coaching, maintaining club appearance, supporting marketing efforts, inventory, and ensuring policy adherence. Join a team that values excellent customer service and the Judgement Free Zone culture.