Gym Operations Lead & Member Experience Coach

Baseline Fitness; Apple Valley (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free gym membership for self and one (

Family member or friend

Health, Dental and Vision Insurance

Short/Long-term disability insurance

Critical Illness Insurance

Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Apple Valley, MN is seeking a Team Lead to support gym operations and supervisor duties. You will train staff, oversee member service, and manage front desk tasks to ensure an exceptional guest experience.

The role emphasizes customer service, communication, and leadership, with responsibilities ranging from member check-ins and tours to coordinating marketing and inventory efforts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks including answering calls, taking info calls, member check-ins, sign-ups, cancellations, and updating member accounts.
• Great/meet potential members and provide gym tours.
• Assist in member service issues and questions.
• Assist with team member management and provide backup to Club Manager.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of gym.
• Assist in managing marketing efforts and training on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Skills

Honesty

Work ethic

Customer service

Communication

Organizational skills

Leadership skills

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Apple Valley, MN is seeking a Team Lead to support gym operations and supervisor duties. You will train staff, oversee member service, and manage front desk tasks to ensure an exceptional guest experience.

The role emphasizes customer service, communication, and leadership, with responsibilities ranging from member check-ins and tours to coordinating marketing and inventory efforts.