Gym Operations Lead | Member Experience Champion

Planet Fitness - Baseline Fitness; Burnsville (MN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free Membership

Scholarship program

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Burnsville, MN is seeking a Club Associate to help oversee gym operations and ensure a positive member experience. You will assist at the front desk, answer calls, help with member sign-ups and account updates, and provide friendly tours to visitors.

You will support training and development of staff, help manage member service issues, keep the club clean and welcoming, and assist with marketing efforts and inventory.

Qualifications

• Customer service skills are essential.
• Strong communication and leadership abilities are valued.
• Solid organizational skills and basic computer proficiency.
• Physical ability to stand/walk for long periods and lift up to 50 lbs.

Responsibilities

• Assist in overseeing gym operations to ensure positive member experience.
• Help train and develop staff.
• Answer phone calls politely and assist with questions or concerns.
• Assist with member sign-ups, cancellations, and updating member accounts.
• Support club manager and maintain cleanliness and appearance of the gym.

Skills

Front desk duties

Customer service

Communication

Teamwork

Staff training

Job description

Planet Fitness - Baseline Fitness in Burnsville, MN is seeking a Club Associate to help oversee gym operations and ensure a positive member experience. You will assist at the front desk, answer calls, help with member sign-ups and account updates, and provide friendly tours to visitors.

You will support training and development of staff, help manage member service issues, keep the club clean and welcoming, and assist with marketing efforts and inventory.