Gym Operations Team Lead: Member Experience

Planet Fitness - Baseline Fitness; Saint Paul (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Saint Paul, MN is seeking an Assistant Club Administrator to help oversee gym operations and ensure an exceptional member experience. You will perform front desk duties, assist with member sign-ups, and support staff training while maintaining a welcoming, clean environment.

The role emphasizes strong customer service, teamwork, and collaboration with the Club Manager to uphold company policies and promote marketing promotions.

Qualifications

• Honesty and strong work ethic.
• Excellent customer service skills and a friendly demeanor.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency for check-ins and account updates.

Responsibilities

• Assist in training and developing staff.
• Support member service oversight to ensure a positive experience.
• Handle front desk duties including phone inquiries and member sign-ups.
• Assist with member check-ins, cancellations and updating accounts.
• Provide gym tours and welcome potential members.
• Support marketing efforts and promotional communications.
• Order supplies, track inventory and generate reports.

Skills

Customer service

Communication

Leadership

Computer skills

Job description

Planet Fitness - Baseline Fitness in Saint Paul, MN is seeking an Assistant Club Administrator to help oversee gym operations and ensure an exceptional member experience. You will perform front desk duties, assist with member sign-ups, and support staff training while maintaining a welcoming, clean environment.

The role emphasizes strong customer service, teamwork, and collaboration with the Club Manager to uphold company policies and promote marketing promotions.