Gym Operations Lead — Elevate Member Experience & Team

Dormont Manufacturing Co; Whittier (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

401(k) + Company matching

Job summary

EōS Fitness in Whittier, CA is seeking an Operations Manager to lead, coach, and train the Service team, ensuring excellent member experiences. The ideal candidate should have operations management and customer service experience, with a passion for the fitness industry.

This role includes hiring, training, and supervising staff while maintaining high standards of customer service and facility cleanliness. A competitive salary along with attractive benefits like free gym membership and health insurance packages are offered.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills for interacting with employees, management, and vendors.
• 3-4 years of customer service experience.
• Prior experience in the fitness industry is a plus.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere.
• Hire, train, schedule, and supervise staff members.
• Ensure high-quality customer service by addressing member concerns.

Skills

Operations management experience

Strong communication skills

Customer service experience

Detail orientation

MS Office skills

Job description

EōS Fitness in Whittier, CA is seeking an Operations Manager to lead, coach, and train the Service team, ensuring excellent member experiences. The ideal candidate should have operations management and customer service experience, with a passion for the fitness industry.

This role includes hiring, training, and supervising staff while maintaining high standards of customer service and facility cleanliness. A competitive salary along with attractive benefits like free gym membership and health insurance packages are offered.