Gym Operations Leader — Member Experience

Dormont Manufacturing Co; Garden Grove (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training and merchandise

401(k) + Company matching

Job summary

EōS Fitness in Garden Grove, California, is seeking an Operations Manager to oversee the Service team and enhance gym performance. Responsibilities include managing staff, ensuring exceptional customer service, and maintaining cleanliness and compliance with regulations.

The ideal candidate will have strong operations and customer service experience, excellent communication skills, and a passion for the fitness industry. The position offers competitive pay and a dynamic work environment.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Excellent relationship building and influencing skills.

Responsibilities

• Lead and train the Service team for member interaction.
• Manage hiring, training, and scheduling of staff.
• Ensure compliance with health and safety regulations.
• Supervise facility cleanliness and functionality.
• Communicate effectively with staff and members.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building skills

MS Office skills

Job description

EōS Fitness in Garden Grove, California, is seeking an Operations Manager to oversee the Service team and enhance gym performance. Responsibilities include managing staff, ensuring exceptional customer service, and maintaining cleanliness and compliance with regulations.

The ideal candidate will have strong operations and customer service experience, excellent communication skills, and a passion for the fitness industry. The position offers competitive pay and a dynamic work environment.