Gym Operations Lead: Elevate Member Experience

EōS Fitness; Rancho Santa Margarita (CA); In loco; USD 75.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Energetic team

Career development

Free membership

Discounted training

Employee referral program

Daily pay

Competitive pay + vacation

Health & life benefits

401(k) matching

Education options

Descrizione del lavoro

EōS Fitness in Rancho Santa Margarita, CA is seeking an Operations Manager to lead the Service team and drive operational excellence across daily gym functions. You will oversee guest experiences, revenue monitoring, and cross-team collaboration to maintain brand standards and safe, welcoming facilities.

The role requires 2–3 years in operations management, strong communication skills, and a focus on customer service.

Competenze

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience.
• CPR certification required within 30 days of hire.
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public

Mansioni

• Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Conoscenze

Operations management

Communication

Customer service

Descrizione del lavoro

EōS Fitness in Rancho Santa Margarita, CA is seeking an Operations Manager to lead the Service team and drive operational excellence across daily gym functions. You will oversee guest experiences, revenue monitoring, and cross-team collaboration to maintain brand standards and safe, welcoming facilities.

The role requires 2–3 years in operations management, strong communication skills, and a focus on customer service.