Gym Membership Sales & Member Experience Pro

24 Hour Fitness USA, LLC; Redlands (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Product & personal training discounts

Job summary

24 Hour Fitness USA, LLC is seeking a Sales and Service Expert to deliver a compelling guest experience, drive member acquisition, and achieve revenue goals within our Redlands club. You will engage guests with fitness and retail offerings, register new members, and use our CARE sales model to tailor solutions.

The role emphasizes building relationships, prospecting leads, and collaborating with the Sales and Service Manager to ensure a friendly, well-informed member journey.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Executes the CARE sales model with each guest and relates how products/services satisfy fitness needs.
• Tours potential members through the club and describes the facility, equipment, services and amenities tied to fitness goals.
• Communicates membership and fitness offers using company tools.
• Effectively enrolls guests using company sales techniques and protocol.
• On-boards new members and supports retention activities to drive club profitability.
• Generates leads and sets appointments for new business opportunities.
• Communicates and promotes local and global marketing campaigns to leads and members.
• Partners with the Sales and Service Manager to provide a best-in-class member experience.

Skills

Sales practices

Fitness industry knowledge

Computer literacy

Interpersonal communication

Self-starter / organized

Team player

POS system operation

Education

High School Diploma or GED

CPR and AED certification (within 60 days)

Bachelor's degree preferred

Tools

POS System software

Membership system software

Job description

24 Hour Fitness USA, LLC is seeking a Sales and Service Expert to deliver a compelling guest experience, drive member acquisition, and achieve revenue goals within our Redlands club. You will engage guests with fitness and retail offerings, register new members, and use our CARE sales model to tailor solutions.

The role emphasizes building relationships, prospecting leads, and collaborating with the Sales and Service Manager to ensure a friendly, well-informed member journey.