Member Experience Specialist

Talentify; Henderson (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Planet Fitness in Henderson, KY is seeking a Member Services Representative to deliver a welcoming member experience at the front desk. You will greet members and guests, assist with sign-ups and tours, and help maintain a positive club environment.

This role requires a high school diploma or GED, basic computer skills, reliability and a friendly, professional demeanor. The job emphasizes punctuality and teamwork, with opportunities to grow as the club remains committed to accessibility and

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: phones, check-ins, sign-ups, and tours for prospective members.
• Facilitate updates to members' accounts as needed.
• Respond to member questions and concerns in a timely, professional manner and escalate to the Manager when appropriate.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Front desk

Basic computer skills

Positive attitude

Punctuality

Communication

Empathy

Listening skills

Education

High School diploma/GED

Tools

None

Job description

Planet Fitness in Henderson, KY is seeking a Member Services Representative to deliver a welcoming member experience at the front desk. You will greet members and guests, assist with sign-ups and tours, and help maintain a positive club environment.

This role requires a high school diploma or GED, basic computer skills, reliability and a friendly, professional demeanor. The job emphasizes punctuality and teamwork, with opportunities to grow as the club remains committed to accessibility and