Gym Member Experience Lead

Planet Fitness - Baseline Fitness; Roseville (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental, Vision Insurance

Short Term Disability Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness in Roseville, CA is seeking a proactive team member to support gym operations and ensure a positive member experience. You will assist in staff training, front desk duties, member sign-ups, cancellations, and account updates.

The role involves helping manage member services, tours for prospective members, and backing up the Club Manager. You will help maintain cleanliness, implement marketing promotions, and ensure policies are followed.

Qualifications

• Excellent customer service skills.
• Strong communication and leadership abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in overseeing gym operations to ensure a positive member experience.
• Help train and develop staff.
• Handle front desk duties including answering calls and assisting members.

Skills

Customer service

Communication

Leadership

Job description

Planet Fitness - Baseline Fitness in Roseville, CA is seeking a proactive team member to support gym operations and ensure a positive member experience. You will assist in staff training, front desk duties, member sign-ups, cancellations, and account updates.

The role involves helping manage member services, tours for prospective members, and backing up the Club Manager. You will help maintain cleanliness, implement marketing promotions, and ensure policies are followed.