Gym Member Experience Concierge

Crunch; Columbia Township (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Columbia Township, Missouri seeks a friendly Member Services Representative to welcome members and guests, answer questions, process check-ins, and promote club services. You will manage front desk operations, schedule services, handle payments, and support events while upholding professionalism and a high standard of customer service.

This role emphasizes clear communication, multitasking in a fast-paced environment, and collaboration with team members to ensure an

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and announcements.
• Promote and sell retail products and club services.
• Process payments for club amenities and services.
• Schedule member services and manage front desk operations.

Skills

Customer service

Communication

Hospitality

Multitasking

Education

High school diploma

Tools

Club software

Job description

Fitness Ventures LLC in Columbia Township, Missouri seeks a friendly Member Services Representative to welcome members and guests, answer questions, process check-ins, and promote club services. You will manage front desk operations, schedule services, handle payments, and support events while upholding professionalism and a high standard of customer service.

This role emphasizes clear communication, multitasking in a fast-paced environment, and collaboration with team members to ensure an