Gym Member Concierge & Sign-Up Specialist

Planet Fitness - UT Pilzer Group; South Jordan (UT); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness - UT Pilzer Group in South Jordan, UT seeks a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members, handle sign-ups and tours, assist with account updates, respond to questions, and help maintain a clean, welcoming club environment. Availability Monday–Friday 4PM–10PM with weekend open shifts is required.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Interest in fitness and health.
• Positive, upbeat demeanor.
• Punctual and reliable.
• Excellent communication and problem-solving skills.
• Diplomacy in all interactions.
• Must be 18+ years old.
• Availability Monday–Friday 4PM–10PM; weekend availability.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, check-ins, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner; escalate to management as needed.
• Assist in maintaining the club’s neatness and cleanliness.

Skills

Customer service

Basic computer proficiency

Fitness enthusiasm

Upbeat attitude

Punctuality

Listening skills

Empathy

Diplomacy

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness - UT Pilzer Group in South Jordan, UT seeks a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members, handle sign-ups and tours, assist with account updates, respond to questions, and help maintain a clean, welcoming club environment. Availability Monday–Friday 4PM–10PM with weekend open shifts is required.