Weekend Gym Front Desk & Member Concierge

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 24,000 - 32,000; Full time

Job summary

Planet Fitness is hiring a Member Services Representative to create a welcoming member experience. You will greet members, process sign-ups, and help with tours while maintaining a clean club and handling front desk duties.

You will respond to questions promptly, escalate issues to the Assistant Manager as needed, and uphold exceptional service standards in a high-energy fitness environment.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliable.
• Punctual and reliable".
• Excellent customer service and interpersonal skills.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional language.
• Must be 18+ and have a HS diploma or GED.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Perform front desk duties including answering phones and assisting callers.
• Check members in and process new member sign-ups.
• Give tours to prospective members.
• Update member accounts as needed.
• Address member questions and concerns promptly; escalate to Manager when needed.
• Maintain club cleanliness and neatness.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Exceptional customer service

Active listening

Diplomacy

18+ age requirement

Education

High School diploma or GED

Job description

Planet Fitness is hiring a Member Services Representative to create a welcoming member experience. You will greet members, process sign-ups, and help with tours while maintaining a clean club and handling front desk duties.

You will respond to questions promptly, escalate issues to the Assistant Manager as needed, and uphold exceptional service standards in a high-energy fitness environment.