Front Desk Member Experience Specialist

Excel Fitness; Waco (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a front desk team member. You will create a positive member experience through excellent service and cleanliness, check members in, and assist with sign-ups and account updates.

Responsibilities include giving tours, answering questions, and maintaining a welcoming club environment. Benefits include PTO, health coverage, and growth potential within a rapidly expanding network.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Customer service background preferred.
• Punctuality and reliability are essential.
• Diplomacy in interactions with members and co-workers.

Responsibilities

• Check members into the system.
• Give tours to prospective members and assist with sign-up.
• Update member accounts as needed.
• Respond to member questions and concerns promptly.
• Perform detailed cleaning of the facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Education

High School diploma/GED

Tools

Check-in system

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a front desk team member. You will create a positive member experience through excellent service and cleanliness, check members in, and assist with sign-ups and account updates.

Responsibilities include giving tours, answering questions, and maintaining a welcoming club environment. Benefits include PTO, health coverage, and growth potential within a rapidly expanding network.