Gym Front Desk & Member Experience Specialist

Excel Fitness; Duncanville (TX); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

MyFlexPay (financial wellness)

Free Planet Fitness Black Card

Employee Assistance Program

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness is hiring at the front desk to deliver outstanding member service and uphold a clean, welcoming gym environment. You will check members in, assist with sign-ups, and guide tours for prospective members while maintaining accurate accounts.

We value reliability, punctuality, and a positive, professional demeanor. The role includes high interaction with staff and members and supports facility safety and cleanliness standards.

Qualifications

• Requires exceptional customer service skills and professional demeanor.
• Positive attitude and reliability are essential.
• Punctuality and reliability are required.
• Demonstrate diplomacy in interactions with members and staff.

Responsibilities

• Provide an exceptional customer service experience to gym members.
• Check members into the system and assist with new account sign-ups.
• Take tours for prospective members and help them sign up.
• Update member accounts as needed and respond to inquiries professionally.
• Maintain cleanliness and safety across the facility.

Skills

Exceptional service

Positive attitude

Punctuality

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness is hiring at the front desk to deliver outstanding member service and uphold a clean, welcoming gym environment. You will check members in, assist with sign-ups, and guide tours for prospective members while maintaining accurate accounts.

We value reliability, punctuality, and a positive, professional demeanor. The role includes high interaction with staff and members and supports facility safety and cleanliness standards.