Front Desk Team Member - GOLD'S GYM - North Round Rock

Gold's Gym; Round Rock (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

GOLD'S GYM - North Round Rock is seeking a Front Desk Team Member to warmly greet members and guests, direct them through the facility, and support daily operations. You will check-in members, handle inquiries, and assist with membership sign-ups, retail sales, and class registrations, delivering a welcoming and efficient guest experience.

You will maintain a tidy front desk, process messages, and coordinate with trainers and staff to ensure smooth gym operations, while upholding safety and

Aufgaben

• Greet members and guests warmly, directing them as they enter the gym.
• Check-in members and register guests using proper procedures.
• Monitor check-ins and notify management of delinquent accounts or issues.
• Assist with membership sales at kiosk or computer and sign-ups.
• Handle front desk calls, take messages with name and query details.
• Maintain front desk area, wear uniform and nametag, keep it neat.
• Process retail and concession sales; help stock cooler and inventory.
• Guide guests to trainers and classes; assist with class check-ins via app.
• Report safety concerns and incidents to management as required.

Jobbeschreibung

Front Desk Team Member - GOLD'S GYM - North Round Rock

#4251

Job Description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

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At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.

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