Gym Front Desk & Member Experience Associate

Gold's Gym; San Marcos (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

GOLD'S GYM in San Marcos is hiring a Front Desk Team Member to warmly greet members, guests, and staff as they enter the facility. You will manage front desk operations, assist with member inquiries, process check-ins, and support memberships and class registrations.

Responsibilities include handling phone inquiries, directing guests to trainers, and maintaining a tidy front desk. This entry-level role emphasizes customer service, reliability, and a welcoming club experience for all visitors.

Qualifications

• Greet and assist members, guests and staff at the front desk.
• Handle member check-ins with accuracy and courtesy.
• Assist with retail and concession sales and inventory.
• Answer phone calls professionally and relay messages to management.

Responsibilities

• Greet members and guests promptly to ensure a welcoming entrance.
• Provide security and control to the front door and retail area.
• Register new members and check in existing members using proper procedures.
• Assist with member account changes and class registrations via app.
• Attend staff meetings and follow company attendance policies.
• Perform light cleaning and maintain front desk area.
• Support membership sales and enrollment processes.

Skills

Customer Service

Check-in Procedures

Retail Sales

Phone Etiquette

Membership Sales

Tools

POS System

Registration App

Job description

GOLD'S GYM in San Marcos is hiring a Front Desk Team Member to warmly greet members, guests, and staff as they enter the facility. You will manage front desk operations, assist with member inquiries, process check-ins, and support memberships and class registrations.

Responsibilities include handling phone inquiries, directing guests to trainers, and maintaining a tidy front desk. This entry-level role emphasizes customer service, reliability, and a welcoming club experience for all visitors.