Gym Front Desk & Member Experience Associate

Gold's Gym; Brownsville (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Gold's Gym is seeking a welcoming Front Desk Team Member to greet members and guests, check them in, answer questions, and direct inquiries to the right staff. You will handle telephone calls, manage registrations, and support daily front desk operations with professionalism and a focus on guest experience.

The role requires strong communication, reliability, and a friendly, proactive attitude, with the ability to multitask in a busy fitness environment. Training provided.

Qualifications

• Warm member and guest greeting skills.
• Ability to check in members using standard procedures.
• Strong customer service and communication abilities.
• Comfort with handling phone inquiries and registrations.

Responsibilities

• Greet members and guests promptly to create a positive entrance experience.
• Control access at front desk and retail area for security and flow.
• Check-in members and register guests using proper procedures.
• Assist with member inquiries about gym operations and policies.
• Answer phone calls professionally and relay messages to management.

Skills

Guest greeting

Check-in procedures

Customer service

Job description

Gold's Gym is seeking a welcoming Front Desk Team Member to greet members and guests, check them in, answer questions, and direct inquiries to the right staff. You will handle telephone calls, manage registrations, and support daily front desk operations with professionalism and a focus on guest experience.

The role requires strong communication, reliability, and a friendly, proactive attitude, with the ability to multitask in a busy fitness environment. Training provided.