Gym Front Desk & Member Experience Specialist

Gold's Gym; Bee Cave (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Gold's Gym is hiring a Front Desk Team Member to warmly greet members and guests, manage check-ins, and support daily gym operations. You will handle member inquiries, assist with membership and class registrations, and help direct guests to trainers and services.

This role emphasizes customer service, professionalism, and reliable daily attendance in a busy club environment. As the first point of contact, you will uphold high standards of cleanliness, uniform presentation, and accurate

Responsibilities

• Greet members and guests warmly to create a welcoming entrance.
• Control front door and retail area security and access.
• Check members in using proper procedures.
• Monitor check-ins and notify management of delinquent accounts.
• Register guests into the gym with proper procedures.
• Direct guests and appointments to the appropriate trainer.
• Answer phone calls professionally and take messages with caller details.
• Respond to member requests, inquiries, and concerns promptly.
• Maintain neat appearance and wear uniform with nametag.

Job description

Gold's Gym is hiring a Front Desk Team Member to warmly greet members and guests, manage check-ins, and support daily gym operations. You will handle member inquiries, assist with membership and class registrations, and help direct guests to trainers and services.

This role emphasizes customer service, professionalism, and reliable daily attendance in a busy club environment. As the first point of contact, you will uphold high standards of cleanliness, uniform presentation, and accurate