Gym Front Desk & Member Experience Specialist

Planet Fitness; Kansas City (KS); On-site; USD 24,000 - 32,000; Part time

Job summary

Planet Fitness in Kansas City is seeking a Front Desk Representative to deliver welcoming, friendly service to members and guests. You will greet people, assist with check-ins, tours, and new member sign-ups, and help maintain a positive club atmosphere.

This role emphasizes dependable, punctual, and professional communication, with opportunities to assist members and coordinate with team leads. A high school diploma and basic computer skills are required, and 18+ age is expected.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED is required.
• Must be 18 years of age or older.
• Friendly, upbeat attitude with reliability.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check-ins, sign-ups, tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate when needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service background

Basic computer proficiency

Fitness passion

Upbeat attitude

Punctual and reliable

Exceptional service

Professional communication

Diplomacy in interactions

Age 18+

Education

High School diploma/GED

Job description

Planet Fitness in Kansas City is seeking a Front Desk Representative to deliver welcoming, friendly service to members and guests. You will greet people, assist with check-ins, tours, and new member sign-ups, and help maintain a positive club atmosphere.

This role emphasizes dependable, punctual, and professional communication, with opportunities to assist members and coordinate with team leads. A high school diploma and basic computer skills are required, and 18+ age is expected.