Gym Front Desk & Member Experience Associate

goldsgymexternal; San Antonio (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members, guests, and staff as they enter the gym. You will direct guests, handle inquiries, and perform administrative duties as directed by the Gym General Manager.

You will check in members, assist with registrations, and support membership sales while maintaining front desk operations and a welcoming environment for a memorable guest experience.

Qualifications

• Greet members and guests warmly and professionally.
• Handle member requests and inquiries about gym operations.
• Assist with membership sign-ups and kiosk processes.
• Maintain a neat front desk area and wear proper uniform.

Responsibilities

• Greet members and guests promptly to create a positive entrance and departure.
• Control front door and retail area security.
• Check members in using proper procedures.
• Assist with class registrations via app and front desk systems.
• Attend staff meetings and report safety concerns.

Skills

Customer service

Communication

Hospitality

Multi-tasking

Security awareness

Point of Sale

Tools

POS system

Registration software

Job description

Gold's Gym is seeking a Front Desk Team Member to warmly greet members, guests, and staff as they enter the gym. You will direct guests, handle inquiries, and perform administrative duties as directed by the Gym General Manager.

You will check in members, assist with registrations, and support membership sales while maintaining front desk operations and a welcoming environment for a memorable guest experience.